cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
AnaPoulton
New member
1 0 0 0
Message 1 of 2
137
Flag Post

Ink cartridge problem Remove and reinstall the indicated ink cartridge ...

HP Recommended
HP OfficeJet 4650
Microsoft Windows 10 (64-bit)

The  printer has been working fine and out of the blue I get this message : 

"Ink cartridge problem

Remove and reinstall the indicated ink cartridge..."

I tried EVERYTHING suggested in the HP troubleshooting and forums sites and nothing works. So please do not send me to solutions that have already been tested.

 I have an inkling that this is a firmware error after updating. 

I spent money on two new black HP ink cartridges and nothing helps. If I am going to buy another printer I should be reimbursed for the cartridges.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
26,619 26,553 1,248 1,289
Message 2 of 2
Flag Post
HP Recommended

@AnaPoulton
Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 
I understand you are getting this error on the printer screen and I appreciate your efforts to try and resolve the issue. If you have already performed the steps from the document Ink cartridge errors: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure. 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/    
         

Hope this helps! 
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation