Ink cartridge problem

[AD2023]

I replaced my ink cartridges with the ones HP sent through instant ink and it is saying my black cartridge is not an HP instant ink cartridge. My printer is flashing E/0 and it will not let me print.

[Rainbow23]

Hi @AD2023,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (Click here for information on how to find the model number).

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc.

- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer connected to the printer. 

- Exact Error message displayed (if any) on the unit. 

Take care and have a great day ahead.

[AD2023]

Sorry I didn’t get a chance to reply. I ordered a new black cartridge via Instant ink and I’m hoping that will work. 
The printer I have is HP Envy Pro 6455

p/N 5SE45A

It is connected to my iPhone.
The error is is flashing 0/E and glowing orange. 
it says the ink cartridge is incompatible. But it is the one I received via instant Inc.

[Rainbow23]

Hi @AD2023,

This could be an issue with the ink cartridge.

Please check with the new cartridge that you have ordered.

I've also sent you a private message with further instructions to talk to instant ink support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!