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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
gsetzer1949
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Ink cartridge problem

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Microsoft Windows 10 (32-bit)

I recently purchase a replacement 564 black ink cartridge for my printer, but the cartridge I received is to wide to install in my printer. It's much wider than the 564 cyan, magenta and yellow cartridges. In fact it's the same size as a 564 XL black ink cartridge. 564 cartridges are the recommended cartridges for my printer.

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gsetzer1949
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My printer is a HP Photosmart 7520 all in one

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Echo_Lake
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@gsetzer1949

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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