Ink cartridge problem

[shanmugt1]

After power on, printer displays error message as ,"ink cartridge problem", following ink cartridge must be replaced.

I tried replacing with new cartridges, it does not help.

I tried cleaning the head of the cartridge the electrical contacts of the printer head , does not help and repeats the same error.

Wireless LED is flashing blue on and off and same error message in displayed in screen.

Could not reset also. NO steps to reset.

Need an urgent support

[Nal_NR]

Hi @shanmugt1,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[shanmugt1]

HP Deskjet 3545

[Nal_NR]

Hi @shanmugt1,

Welcome to the HP Support Community. 

I'd like to help!

Try the below suggestions-

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Clean the electrical contacts

Remove the cartridge indicated by the error message, clean the electrical contacts, and then reinsert the cartridge in its color-coded slot.

1. Turn the printer on.
2. Open the door to access the cartridges.
3. Wait until the carriage stops moving before you continue.
4. Remove the cartridge indicated in the error message from its slot, holding it by its side.
      CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
5. Remove any protective tape that still might be on the contacts.
      CAUTION: Do not touch or try to remove the copper electrical strip
6. Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the cartridge.
7. Lightly dampen a lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.
8. Wait 10 minutes for the contacts to dry.
9. Reinsert the cartridge.
   • Insert the black cartridge into the right slot.
   • Insert the tri-color cartridge into the left slot.
10. Repeat these steps for the other cartridge, if necessary.
11. Close the cartridge access door.
12. If the error persists, repeat the previous steps to clean the cartridge and carriage contacts a second time.
13. Check for the error message.

single cartridge mode 

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. which will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

remove the black ink from the printer, leave the color in and try printing 

then remove the color ink and, insert the black  in and try printing 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

Hope this helps

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[shanmugt1]

All this is tried to no improvements already. Hence submitted this support request.

Please share the HP support contact number for India. And for Chennai if there are any specific numbers.

[Nal_NR]

Hi @shanmugt1,

Appreciate it. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[skidibi]

Make sure that the cartridge is FULLY pushed into its original position like the Laserjet Pro-MFP M130fw needs some extra pushes, if it's not the problem of the position then it is likely that your cartridge connector thing (the metallic thing under the toner cartridge) which connects it to the printer may be faulty or unusable(For all printers). Try buying genuine HP supplies.