cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
wbaxter68
New member
1 0 0 0
Message 1 of 76
11,768
Flag Post

Ink cartridge recall

HP Recommended
OfficeJet Pro 8025
Microsoft Windows 10 (64-bit)
HP Recommended Solution: Are you having print quality issues or getting an incompatible cartridge error? Click here for help

 

I have been told that HP has recalled the blue and yellow 910 ink cartridges.  The clerk at Staples said I should remove these from my printer because it could damage it.  What do I now do with a printer that won't print?

75 REPLIES 75
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,610 3,949
Message 2 of 76
Flag Post
HP Recommended

@wbaxter68 I'm afraid the only way you can fix this issue is by contacting the support team, and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

0 Kudos
ddorian108
New member
1 1 0 2
Message 3 of 76
Flag Post
HP Recommended

Can someone help me?

I cannot create a case due to the printer being out of warranty and the ink is 910xL and I need to know what to do about the printer/ink situation

Maralyn65
Level 1
1 1 0 7
Message 4 of 76
Flag Post
HP Recommended

I am furious about this.  I just spent over 1 hour with the chat person at HP and got no where because it is automated.  I just want a number to call to ask someone what I should be doing. It is my job to print things and I am unable to perform my job. I am working from home and no access to a printer!  I cannot perform my job responsibilities if unable to print. Stupid HP makes it so printers will not work unless all ink cartridges are in the machine.  This is ridiculous.  Clerk at Staples told me to buy a new printer and bring it back before the 14 day trial period.  That is unbelievable.  HP needs to respond!!!!

Kumar0307
HP Support Agent
HP Support Agent
18,164 18,163 1,266 1,484
Message 5 of 76
Flag Post
HP Recommended

@ddorian108, @Maralyn65

 

Apologies for the inconvenience. I have sent you a message with the contact information to reach the HP Technical Support team. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Keep us posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Trouble77
Level 1
1 1 0 6
Message 6 of 76
Flag Post
HP Recommended

What are new printer customers supposed to do when we can't get 910 ink because of the recall? I bought my printer 3 months ago and I'm almost out of yellow and blue.

Kumar0307
HP Support Agent
HP Support Agent
18,164 18,163 1,266 1,484
Message 7 of 76
Flag Post
HP Recommended

@Trouble77

 

I understand your concern. Kindly wait for a couple of days and the ink cartridges will be available in stores and online. 

 

Keep us posted for any other assistance.

KUMAR0307
I am an HP Employee

Sassysrice
New member
1 1 0 0
Message 8 of 76
Flag Post
HP Recommended

My daughter ran into the same issue with the blue 910 ink and staples said the same thing. I just went onto hp store site and could buy the 910 blue ink and I also saw it on Amazon. It seems it’s still available. I will update when we get it and if it works.

0 Kudos
cfall
New member
1 1 0 1
Message 9 of 76
Flag Post
HP Recommended

I have an 8035, cannot get ink cartridges anywhere, cannot get through to anyone at HP for support. This is completely unacceptable. Was told to go to virtual agent, that is useless. My printer is basically a big expensive paperweight at this point. What am I supposed to do? My printer is only a few months old. 

amjs
New member
3 3 0 0
Message 10 of 76
Flag Post
HP Recommended

Hi. Does the recall include the 910 Cyan and Yellow only or does it include the 910XL Cyan and Yellow?

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation