Ink cartridge recall

[wbaxter68]

HP Recommended Solution: Are you having print quality issues or getting an incompatible cartridge error? Click here for help

I have been told that HP has recalled the blue and yellow 910 ink cartridges.  The clerk at Staples said I should remove these from my printer because it could damage it.  What do I now do with a printer that won't print?

[Riddle_Decipher]

@wbaxter68 I'm afraid the only way you can fix this issue is by contacting the support team, and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[ddorian108]

Can someone help me?

I cannot create a case due to the printer being out of warranty and the ink is 910xL and I need to know what to do about the printer/ink situation

[Maralyn65]

I am furious about this.  I just spent over 1 hour with the chat person at HP and got no where because it is automated.  I just want a number to call to ask someone what I should be doing. It is my job to print things and I am unable to perform my job. I am working from home and no access to a printer!  I cannot perform my job responsibilities if unable to print. Stupid HP makes it so printers will not work unless all ink cartridges are in the machine.  This is ridiculous.  Clerk at Staples told me to buy a new printer and bring it back before the 14 day trial period.  That is unbelievable.  HP needs to respond!!!!

[Kumar0307]

@ddorian108, @Maralyn65

Apologies for the inconvenience. I have sent you a message with the contact information to reach the HP Technical Support team. Check next to your profile name, you should see a little blue envelope, please click on it.  

Keep us posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Trouble77]

What are new printer customers supposed to do when we can't get 910 ink because of the recall? I bought my printer 3 months ago and I'm almost out of yellow and blue.

[Kumar0307]

@Trouble77

I understand your concern. Kindly wait for a couple of days and the ink cartridges will be available in stores and online. 

Keep us posted for any other assistance.

[Sassysrice]

My daughter ran into the same issue with the blue 910 ink and staples said the same thing. I just went onto hp store site and could buy the 910 blue ink and I also saw it on Amazon. It seems it’s still available. I will update when we get it and if it works.

[cfall]

I have an 8035, cannot get ink cartridges anywhere, cannot get through to anyone at HP for support. This is completely unacceptable. Was told to go to virtual agent, that is useless. My printer is basically a big expensive paperweight at this point. What am I supposed to do? My printer is only a few months old. 

[amjs]

Hi. Does the recall include the 910 Cyan and Yellow only or does it include the 910XL Cyan and Yellow?