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HP Recommended

HP Office Jet Pro 6978

Error code Ox6100004a

Cartridge tray will not move to change ink cartridges

1 REPLY 1
HP Recommended

Hi @CTD5,

 

Welcome to HP Support Community. 
Thank you for posting your query. I will be glad to help you.

 

I see that you are getting 0x6100004a error on your HP Office Jet Pro 6978 printer.

 

Please follow the steps listed below reset the printer.
1. Turn the printer on if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer if it does not automatically turn on.

 

You may also check this document link: https://support.hp.com/in-en/document/c06011415 

 

Let me know if this helps.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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