• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-28-2024 06:45 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 11

Why can't I use the same number ink cartridge that I just replaced? It came in a two pack - HP 952XL. The first cartridge worked fine. When it was empty, replaced it with the same number cartridge from the same package and get the message "older generation cartridge that does not work in your printer".

Category:
2 REPLIES 2

‎04-29-2024 02:22 AM

HP Recommended

Check the expiration date on 2nd cartridge, a firmware upgrade prevents the printer from using expired ink cartridges.




My profile on LinkedIn

1 person found this reply helpful
Was this reply helpful? Yes No

‎04-29-2024 05:36 PM

HP Recommended

So a reply I got was to check the expiration date on the ink Cartridge. If it has expired, the new update on the hp printer rejects the cartridge, even though it is an HP cartridge. That's just not acceptable on HP's part! That is VERY FRUSTRATING! Makes me want to NOT buy another HP Printer!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.