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‎11-01-2024 08:36 AM - last edited on ‎11-01-2024 10:08 AM by Moderator

HP Recommended

When I inserted a new black ink cartridge, genuine hp from Costco, the printer refused it and won't operate at all until I subscribe to Instant Ink.  This is holding me hostage with no printer until.

 

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1 REPLY 1

‎11-02-2024 11:50 AM

HP Recommended

Hi @Craigb890,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.
     

Could you please elaborate in detail? 

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

Take care and have a good day.
Gaya1239 – HP Support.
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