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Message 1 of 2
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Ink cartridges installed in a HP Envy 5020

HP Recommended
Envy 5020

I have just, correctly, put in ink cartridges into my Envy 5020. It says “Remove and Reinstall cartridge, making sure it is correctly installed”. Previously, I had cartridges from instant ink. How do I get around this problem? 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Graham66,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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