Ink cartridges problem. Have tried all suggested fixes.

[Sean267]

I am getting the Ink Cartridges Problem message on my printer. I have attempted to fix the problem by resetting my printer and by cleaning the contact points on both cartridges and cleaning the contact points in the printer itself. The problem has not gone away, so there must be something wrong with the ink cartridge. I am not sure which cartridge is the problem- the message reads “replace the indicated cartridge” with an image below of three black dots in a triangle. Is this the black and white cartridge? I am an Instant Ink customer, so how do I go about ordering a replacement cartridge? This is the only way that I think this problem can be solved. Thanks for your help, 

[Kumar0307 · Accepted solution]

@Sean267, Welcome to the HP Support Community!

I understand one of the ink cartridges is not working. This printer supports printing in single-cartridge mode.

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

Insert one ink cartridge at a time and check for the error to identify the defective ink cartridge. 3 dots represent the tri-color ink cartridge.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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