Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post


Ink cartridges problem. Have tried all suggested fixes.

HP Recommended
Officejet 3835

I am getting the Ink Cartridges Problem message on my printer. I have attempted to fix the problem by resetting my printer and by cleaning the contact points on both cartridges and cleaning the contact points in the printer itself. The problem has not gone away, so there must be something wrong with the ink cartridge. I am not sure which cartridge is the problem- the message reads “replace the indicated cartridge” with an image below of three black dots in a triangle. Is this the black and white cartridge? I am an Instant Ink customer, so how do I go about ordering a replacement cartridge? This is the only way that I think this problem can be solved. Thanks for your help, 

HP Support Agent
HP Support Agent
18,814 18,813 1,337 1,549
Message 2 of 2
Flag Post
HP Recommended

@Sean267, Welcome to the HP Support Community!


I understand one of the ink cartridges is not working. This printer supports printing in single-cartridge mode.

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

Insert one ink cartridge at a time and check for the error to identify the defective ink cartridge. 3 dots represent the tri-color ink cartridge.


As the issue is related to Instant ink cartridges, I need more information to help you out.


Since the instant ink account details are confidential, please send me the required information via private message.


I am sending you a private message with the information required.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation