I am getting the Ink Cartridges Problem message on my printer. I have attempted to fix the problem by resetting my printer and by cleaning the contact points on both cartridges and cleaning the contact points in the printer itself. The problem has not gone away, so there must be something wrong with the ink cartridge. I am not sure which cartridge is the problem- the message reads “replace the indicated cartridge” with an image below of three black dots in a triangle. Is this the black and white cartridge? I am an Instant Ink customer, so how do I go about ordering a replacement cartridge? This is the only way that I think this problem can be solved. Thanks for your help,
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