Ink cartridges will not seat properly

[BIGPoppy1102]

Officejet Pro 9018e

 print cartridges 962

 magenta and yellow won’t seat

 old cartridges look the same

 

 

 The old cartridges are on the left in the photo. Notice that the right side cartridges that don’t seat properly (top 2 photos) show the middle pin is shiny and the bottom photo shows both pins as cloudy or covered by a cloudy cover. I thought I was out of the woods when I used an instant ink cartridge that I received after buying the printer and signing up for instant ink. Now the proprietary hp screen says I have to register for instant ink to use them. Gotta love proprietary hp BS!

[Rainbow23]

Hi @BIGPoppy1102,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!