Ink issues

[Minahi789]

I’m not able to print like when I print it just comes out as blank paper. It doesn’t print any letters or pictures on it, just blank paper.

[Rachel571]

Hi @Minahi789 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is producing blank pages when you attempt to print, this issue could be caused by several factors such as ink cartridge problems, printhead clogs, software settings, or even printer configuration issues. Here's a comprehensive list of troubleshooting steps to help you resolve the issue:

1. Check Ink Cartridges

• Ensure Ink Cartridges are Installed Correctly: Open the printer and make sure the ink cartridges are installed properly. Sometimes the cartridges may not be seated correctly, causing printing issues.
• Check Ink Levels: Even if the printer shows sufficient ink, sometimes the ink can be low or the cartridges may not be functioning properly. Replace any empty or faulty cartridges with new ones.
• Inspect for Leaks: Check for any leaks or ink smudges around the cartridges, which might indicate a defective cartridge.

2. Printhead Cleaning

Clogged Printhead: If the printhead is clogged, it can cause printing issues like blank pages. Most printers have a clean printhead option in the settings. You can initiate this from your printer's control panel or through the printer software on your computer.

Steps:

• Run the printhead cleaning cycle (often found under the Maintenance or Tools section in your printer settings).
• You may need to repeat this process a few times to fully clear any clogs.
• Note: Some printers allow you to print a printhead test page after cleaning to verify the results.

3. Check Printer Software/Settings

• Check Print Settings: Make sure you don’t have your printer set to “Print in Blank” or some other incorrect setting. Double-check that color printing is selected if you're using color ink.
• Check Paper Type and Quality Settings: Ensure that the paper type and quality settings are appropriate. Sometimes setting the wrong paper type (like glossy) can cause poor ink application.
• Print a Test Page: Most printers allow you to print a test page or diagnostic report from the printer’s control panel. This can help you see if the issue is related to the software or the printer hardware.

4. Perform Printer Reset

• Sometimes, resetting the printer can resolve various issues. Steps:
  • Turn off the printer and unplug it from the power source.
  • Wait about 30 seconds to 1 minute.
  • Plug the printer back in and turn it on.
  • Try printing again to see if the issue is resolved.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support