Ink level does not match the tank view port

[Chernch]

New Smart Tank 7602 approx 700 pages printed
HP Smart reported full tanks. Full.
Black Tank window appears to be aprox  half empty.

"2 years free ink"?  "8000 pages"?  I doubt it 'll make to 1500 pages. What gives? My old one was always pretty close.

[Hawks_Eye]

Hi @Chernch 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It’s frustrating when the ink levels reported by HP Smart don’t match what you see in the tank! 

Possible Causes & Solutions

Ink Level Reporting Delay

• HP Smart estimates ink levels based on usage rather than real-time monitoring. Sometimes, it takes time to update correctly.

Air Bubbles in the Ink System

• If air bubbles form in the ink hose, it can affect ink flow and make the tank appear emptier than expected. Running a printhead cleaning cycle may help.

Check for Ink Flow Issues

• Some users have reported that black ink doesn’t flow properly in the Smart Tank 7602. If prints appear faded, it could indicate a blockage.

Verify Ink Consumption Rate

• Actual yield depends on print settings, paper type, and environmental factors. If you print high-density pages, ink consumption will be higher.

HP’s Official Troubleshooting Guide

• HP has a dedicated troubleshooting page for Smart Tank printers here, which may provide additional insights.

Let me know if you need help with any of these steps!

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Take care, and have an amazing day!

Regards, 

Hawks_Eye