Ink levels say high but not printing

[Laura2630]

Hi,

This printer won't acknowledge the ink is gone so I can use instant ink to replace the cartridges (it's my housemates printer but I'd like to use it) 

I've tried hard resetting it to reassess ink levels but it's insistent they're great...

Nothing will print in black and white or colour. 

Do i need to just suck it up and buy replacement cartridges or is there a fix so I can use instant ink?

Thanks in advance for any help, the printer is driving me crazy!

[Jay_G24]

Hi @Laura2630,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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