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‎02-10-2025 11:52 AM

HP Recommended
Product: HP DeskJet 4222e All-in-One Printer

I've just got the above printer and only printed 24 pages .2 problems 

I've gone through 2 sets of cartridges and the colour is yellow, pink, even if I choose black and white .. 

Help please  

Category:
2 REPLIES 2

‎02-14-2025 09:32 AM

HP Recommended

Hi @Nikko44, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

It sounds like your HP DeskJet 4222e All-in-One Printer is consuming ink too quickly and not printing black properly. Here are some troubleshooting steps to fix these issues:

1. Black Ink Not Printing (Only Color)

Since your prints appear yellow and pink, the black ink might not be working properly. Try these steps:

A. Check the Ink Levels

  • Open the HP Smart app or Printer software on your computer.
  • Look for Estimated Ink Levels.
  • If the black cartridge is empty or low, replace it.

B. Run Printhead Cleaning

  1. Open HP Smart or HP Printer Assistant on your computer.
  2. Find the Printer Maintenance section.
  3. Select Clean Printhead.
  4. Try printing a test page to see if black ink appears.

C. Check Cartridge Installation

  • Open the printer lid and ensure the cartridges are properly seated.
  • Remove the black ink cartridge, wipe the nozzle with a lint-free cloth, and reinstall it.

D. Force Grayscale Printing

  • When printing, go to Printer Properties.
  • Select Print in Grayscale and choose Black Ink Only.
  • Try printing again.
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‎02-14-2025 09:32 AM

HP Recommended

2. Ink Running Out Too Fast

If you've only printed 24 pages and used two sets of cartridges, something is wrong. Possible causes:

  • The printer is using color ink even in grayscale mode.
  • Ink may be drying up due to storage conditions.
  • A firmware or driver issue might be affecting ink usage.

A. Update Printer Firmware

  1. Open HP Support website.
  2. Search for your printer model (DeskJet 4222e).
  3. Download and install the latest firmware update.

B. Disable Color Ink When Not Needed

  1. Go to Printer Preferences.
  2. Select Grayscale (Black Ink Only).
  3. Save the settings.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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