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‎02-19-2025 06:04 PM

HP Recommended

My office jet pro 8610 is telling me that it has a problem with the printer or ink system

Category:
1 REPLY 1

‎02-23-2025 01:41 PM

HP Recommended

Hi @GS1970,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding error on your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

 

Restart the Printer

  • Turn off the printer and unplug it from the power source.
  • Wait 60 seconds.
  • Plug it back in and turn it on.

Check Ink Cartridges

  • Open the ink cartridge door and remove all cartridges.
  • Check for leaks, damage, or improper installation.
  • Wipe the cartridge contacts with a lint-free cloth and reinsert them securely.

Clean Printhead (If Needed)

  • On the printer screen, go to Setup > Tools > Clean Printhead.
  • Run the cleaning process and test print.

Use Genuine HP Ink

  • If you are using non-HP ink, try installing genuine HP cartridges.

Refer to this link for further reference: https://support.hp.com/in-en/document/c06435019

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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