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Message 1 of 2
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Ink problems

HP Recommended
HP Photosmart 7520
Microsoft Windows 10 (64-bit)

I have the HP Photosmart 7520. I was pretty much out of black ink and low on the colored so I purchased the HP 564 4 pack that has the 3 colored cartridges and the black ink...it does not contain the photo cartridge.  I change these 4 and now my printer is saying "The printerhead appears to be missing, not detected, or incorrectly installed."

 

I've trouble shooting by cleaning it out with a sponge & distilled water as I read on some troubleshooting. I'm still having this message.  I've also replaced all the old cartridges (some were not HP brand) and still the same message.

 

Could this be because I must also replace the "photo" cartridge as well, even though it still has ink?  

 

Anyone know a way I can clear this message and just try to print?

 

Thank you!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Claudiacvg

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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