Ink subscription

[SWarn11]

Ink subscription and Printer replacement conspiracy!  My “old” hp printer suddenly stopped working after I installed brand new hp ink subscription cartridges. Now, these new cartridges are not authorized for use on new (same as old) printer. I believe one of the hp cartridges installed had an instruction embedded to disable my old printer (which was only 3 years old). It’s very interesting that, just before this, hp started sending me emails about adding a new printer to my monthly ink subscription (for additional $8/mo for same printer). Too coincidental — hp is always monitoring the printer, so I’m sure they can disable it. This will be my last hp printer.

[Irwin6]

Hi @SWarn11,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand you're experiencing an issue with your instant ink cartridges while using it on the printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support