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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Ink warranty ends 1 year for new printer

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08-23-2024 04:04 PM
Just received my new smart tank 7002 printer. All the ink bottles had a warranty end date of 2025, my 2 remaining black ink bottles have the date of August 2025. My issue is, this printer's ink is supposed to last 3 years but the ones I was sent expire next year. The chat agent wasn't super helpful as I was told it was fine to use and then next he was saying it needs to be used before that date. So I would like an actual answer, can I use the ink after that date without issues or what do I need to do since this is a brand new printer?
One of the black ink bottles is also sucked in in the middle, and I don't know if that affects anything either. I would've used that bottle first but didn't see it until after I already filled the ink.
08-24-2024 04:49 AM
It is not recommended to use ink after the expiration date, your printer is probably an old stock that was sitting somewhere in a store or warehouse for a long time before you purchased it.
08-24-2024 06:28 AM - edited 08-24-2024 06:35 AM
So what can I do now? Will HP replace the ink bottles?
Also want to add that I had an issue with the printer warranty saying it started on March 14, 2024, when I just bought printer on August 15th and received it on 22nd and set up on the 23rd.
The chat agent said that March 14th was the date it was manufactured. So I don’t think it’s old stock, HP just sent me old ink with it.