Inserted new cartridges, error message says printer failure and shows yellow ink is empty, but is ne

[Meliza3]

Error message, there is a problem with the printer or ink system. 

[Sneha_01]

HI @Meliza3,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When you receive an error message indicating a printer failure or issues with the ink system, even after installing new cartridges, it typically suggests that there may be a problem beyond just the ink levels. Here’s a step-by-step guide to troubleshoot and resolve the issue:

1. Verify Cartridge Installation

• Ensure that the new ink cartridges are properly installed. Remove each cartridge and reinsert it, making sure it clicks into place securely.
• Confirm that all protective tapes or packaging have been removed from the new cartridges.

2. Clean Cartridge Contacts

• Power off the printer and unplug it from the power source.
• Gently clean the electrical contacts on the cartridges and inside the printer using a soft, lint-free cloth lightly dampened with distilled water or isopropyl alcohol. Allow everything to dry completely before reinstalling.

3. Reset the Printer

• Unplug the printer from the power source, wait for 60 seconds, then plug it back in and turn it on.
• Some printers have a reset function in the settings menu. Check your printer’s manual for instructions on performing a factory reset.

4. Check for Firmware Updates

• Visit the HP Support website and search for your printer model. Download and install any available firmware updates.

5. Run Printer Diagnostics

• Open the HP Smart app or HP Printer Assistant on your computer and run any available diagnostic tools or troubleshooting wizards.
• Follow the on-screen instructions to diagnose and fix any issues detected by the software.

6. Inspect for Physical Issues

• Ensure there are no paper jams or foreign objects inside the printer that could be causing issues.
• Some printers have a removable printhead. If applicable, carefully remove it and check for any clogs or debris. Consult your printer’s manual for instructions on cleaning or replacing the printhead.

7. Verify Ink Levels

• Even though you’ve replaced the cartridges, use the printer’s software or control panel to check the ink levels. Sometimes the printer needs to be recalibrated to recognize new cartridges.
• If the printer still indicates that the yellow ink is empty, you may need to replace the cartridge with a new one.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support