Inserting new original HP cartridge 952XL (dual pack) no error older format???

[GP91901]

Purchased a little while back a 2-pack 952XL cartridges. First one nearly depleted so inserted the second one.

It does NOT allow me to continue with the cartridge!!!

Says it's an older format - WHAT???

So, I placed the old one back in (from the same package) it is works though it is low on ink.

At the price HP charges for these I am not troughing it out.

How do I get the full cartridge to work?

HP you are not green or friendly if a new full correct model is not compatible!

[GP91901]

BTW - forgot to mention it is the black (K)

[A_Gayathri]

Hi @GP91901 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing compatibility issues with your HP OfficeJet Pro 8715 printer and the new HP 952XL cartridge. 

Here are a few steps you can take to troubleshoot the problem:

• Verify Cartridge Compatibility: Double-check that the HP 952XL cartridge is indeed compatible with your HP OfficeJet Pro 8715 printer. Sometimes, mistakes can happen, and ensuring compatibility is the first step.
• Clean Contacts: Sometimes, the issue can be related to the electrical contacts on the cartridge or within the printer. Try gently cleaning both the cartridge contacts and the corresponding contacts inside the printer with a soft, lint-free cloth.
• Restart Printer: Turn off your printer, wait for a few minutes, and then turn it back on. Sometimes, a simple restart can resolve minor glitches or errors.
• Firmware Update: Ensure that your printer has the latest firmware installed. Sometimes, firmware updates can address compatibility issues with newer cartridges.

Refer to this document:  HP OfficeJet Pro 8715 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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