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GeorgeB7
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Message 1 of 2
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Install new black cartridge , page is blank, printer thinks it is printing correctly

‎12-04-2020 12:41 PM - last edited on ‎12-17-2020 01:03 PM by Moderator

HP Recommended

My printer is an HP Photosmart 7525. Was working fine until I put in a refilled black cartridge. Now it prints blank pages in the “black and white” setting. So I took out the recently refilled black cartridge and put in a different recently refilled black cartridge. But — same problem...

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Kumar0307
HP Support Agent
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‎12-18-2020 06:33 AM

HP Recommended

@GeorgeB7, Welcome to the HP Support Community!

 

I understand the printer is not printing black. HP does not recommend the use of non-HP ink cartridges. It may or may not work.

 

Check the ink levels, clean the printhead up to 2 times, and print a quality report as shown in this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

If the issue persists, it could be the printhead that has gone bad. Please reach out to the HP Support in your region regarding the service/replacement options. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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