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‎06-03-2025 09:42 AM

HP Recommended
Operating System: Other

Installed new toner cartridge, but still getting toner out indication.

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‎06-03-2025 10:15 AM

HP Recommended

Even HP virtual assistant could not solve the problem.

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‎06-05-2025 02:59 AM

HP Recommended

@Peanutbutter3, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

 I understand you've installed a new toner cartridge in your HP printer, but you're still seeing a "toner low" or "toner out" message. Let's walk through some steps to resolve this issue.

1. Confirm Cartridge Compatibility

Make sure the toner cartridge is genuine HP and compatible with your specific printer model. You can verify this here:
Which cartridges work with my HP printer? | HP® Support

HP anti-counterfeit | HP® Official Site

Reinstall the Toner Cartridge

Sometimes the cartridge may not be seated properly:

  • Turn off the printer and unplug it.
  • Open the toner access door.
  • Remove the toner cartridge and gently shake it side to side to distribute the toner evenly.
  • Reinsert the cartridge firmly until it clicks into place.
  • Close the door and power the printer back on.

Check for Protective Seals

Ensure that all protective seals or tabs have been removed from the new cartridge. These are often overlooked and can prevent proper detection.

Reset the Printer

Try resetting the printer to clear any false error messages:

  • Turn off the printer.
  • Unplug the power cord from the wall and printer.
  • Wait 60 seconds.
  • Plug it back in and turn it on.

Update Printer Firmware

Outdated firmware can cause detection issues:

  • Visit HP Software and Driver Downloads
  • Enter your printer model and download the latest firmware.

Run a Printer Diagnostic

Use the HP Smart app or the printer’s control panel to run a diagnostic or supply status report. This can help identify if the issue is with the cartridge or the printer sensor.

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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