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‎02-22-2024 08:52 AM

HP Recommended
Operating System: macOS 10.13 High Sierra

I had a paper jam and had to pull the paper out of the printer. This caused a toner spot on the blue roller. I removed the existing toner cartridge and took photo tissue and wipped the spot off the roller. I then re-installed the cartridge and it then

printed solid black on one side. I then installed a newly ordered refurbished cartridge and it did the same thing. I ordered 2 of the refurbished cartridges and was wondering if I should try the other new cartridge to see if it also prints solid black pages.

Or if you think there could be an issue with the printer itself. Thanks, Phillips

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