Installed a new cartridge, right size right number, followed instructions on piece of paper included with new cartridge. There is a window that appears saying the cartridge is used and genuine hp deskjet cartridge and I clicked ok as I trusted in piece of paper. The printer status then calibrates and the test page comes out perfect. The printer status then says it is idle and the cartridge still reads that it is used. I replaced it again with the old cartridge and the status reads ready. Then again put in the new cartridge and status still reads idle
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