Installed new printer ink cartridge and now print is barely legible

[JRJ84]

HP OfficeJet Pro Series25e

[Kuroi_Kenshi]

Hi @JRJ84,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check the Ink Cartridge Installation:

• Ensure that the ink cartridge is properly installed. You should hear a click sound when it is correctly seated.
• Verify that you have removed any protective tape from the new ink cartridge.

Perform a Printer Head Cleaning:

• Use the printer’s control panel or HP software to perform a printer head cleaning. This clears any clogged nozzles that may affect print quality.

Align the Printer:

• Print a test page and align the printer head if prompted. This can often improve print output and clarity.

Check Paper Settings:

• Ensure the paper loaded matches the settings for the print job (type and size).

Update or Reinstall Printer Drivers:

• Ensure that your printer drivers are up to date. Visit HP’s website to download and install the latest drivers for your printer model.

Use Genuine HP Ink Cartridges:

• Non-HP cartridges might cause print quality issues. Consider using genuine HP ink cartridges.

Check for Firmware Updates:

• Make sure your printer has the latest firmware installed, as updates may fix print quality issues.

I hope this helps.

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Best regards,