Installed yellow hp cartridge. went to print and printer not recognizing it. made sure cartridge Hel

[Lindapalewicz]

Installed yellow hp cartridge. went to print and printer not recognizing it. made sure cartridge Hel

[VikramTheGreat]

Hi @Lindapalewicz,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Let's try to resolve the issue with your HP OfficeJet 8015e not recognizing the yellow cartridge. Here are some steps you can follow:

1. Check Cartridge Installation:

• Turn off the printer and unplug it from the power source.
• Remove the yellow cartridge and inspect it for any protective tape on the nozzles or electrical contacts; if present, gently remove it.
• Check for debris, ink smudges, or damage on the cartridge contacts or inside the cartridge slot.
• Reinsert the cartridge firmly and ensure it clicks into place

2. Clean the Cartridge Contacts:

• Power off the printer and unplug it.
• Use a lint-free cloth slightly dampened with distilled water to clean the copper-colored contacts on the cartridge and inside the cartridge slot.
• Allow the contacts to dry completely before reinstalling the cartridge
   

3. Perform a Hard Reset:

• With the printer powered on, unplug it from the power source.
• Wait for at least 30 seconds.
• Plug the printer back in and turn it on
   

4. Update Printer Firmware:

• Ensure the printer is connected to your computer.
• Visit the HP Customer Support - Software and Driver Downloads page.
• Identify your printer model and look for any available firmware updates.
• Download and install the updates 
   

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @Lindapalewicz,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support