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‎06-20-2021 03:21 AM

HP Recommended
Product: HP Officejet 5230
Operating System: Microsoft Windows 10 (64-bit)

Inkjet printer screen tells me to replace HP inkjet cartridge, which I do with one that I know is 'full' sent to me by HP Instant ink?

After replacing the 'empty' HP inkjet cartridge, I put the lid/door back in place, the printer checks the inkjet cartridges.

Puts up an 'Cartridge Problem' error message on the printer screen:

''remove and reinstall the indicated  cartridge making sure it is correctly installed. 

If this message continues to appear, replace the indicated cartridge''.

 

This is becoming a recurrently occurring 'problem', I have run it on 'single-cartridge' mode, but it limits what i can do

Suggested reasons for such, have been possible interaction failure between HP Instant Ink supplied cartridge and printer?

Except for this 'problem' the all-in-one is working fine, why pay for new one, because part of the one has got is failing?

Category:
1 REPLY 1

‎06-23-2021 05:47 AM

HP Recommended

Hi @DMW-121,

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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