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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MichielD1
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Instant Ink - I live in the Netherlands, but can only order for delivery address in Belgium

HP Recommended
Deskjet 2700 All-In-One Printer
Microsoft Windows 10 (64-bit)

Hello HP community,

 

Can you please help me with the following? I live in the Netherlands and want to subscribe to InstantInk. However, everytime I want to register, I get redirected to a Belgium order page and can only enter a delivery address in Belgium.
How to fix this problem?

I have tried uninstalling my printer from HP Smart and have added it again. I've made sure that the region on my OS system is set to the Netherlands, no luck so far.

Thank you,

 

Kr,

 

Michiel

3 REPLIES 3
Kumar0307
HP Support Agent
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@MichielD1, Welcome to the HP Support Community! I’m here to help.

 

I understand you are having issues while enrolling the printer with your address. Click here to access the home page of Instant Ink(Netherlands)

You can change the country by clicking on the country flag at the top right corner of the page.

 

For assistance with enrolling the printer, refer to - Enrolling in HP Instant Ink

 

If you are still not able to input your address and region, kindly contact the Instant Ink support team via phone. The number is available on the home page of Instant Ink.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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MichielD1
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Hello Kumar0307,

 

Thank you for your response. Unfortunately, the link to access the home page of instant ink automatically redirects me to the Belgian home page. The redirect occurs the moment I sign in. It seems to me that there is some kind of account setting that blocks me from accessing the Dutch Instant Ink page. Once signed in, I do not have the option to change the country.

I will call the Instant Ink Support team this week and find out if they can help me.

Enrolling the printer was not the issue.

Thank you,

 

Kr,

 

Michiel

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Kumar0307
HP Support Agent
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@MichielD1

 

Yes, the Instant Ink department will be able to assist you better with this issue. I have sent you a private message with the contact information to reach Netherland support. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Keep me posted for any other assistance. 

 

Please click “Accept as Solution” if you feel my post helped your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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