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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Instant Ink - Pause and Restart, plus get new cartridges.

Create an account on the HP Community to personalize your profile and ask a question
07-20-2024 11:32 PM
Hi, I recently underwent a move (Canada to US). I paused my Instant Ink subscription online. Moved with my Officejet 9025e printer. Before the move, I tossed the ink cartridges (there wasn't much left, plus moving with inkjet cartridges is asking for a mess.
How do I resume my instant ink subscription, but also receive new cartridges as well?
Thank you.
07-22-2024 12:04 PM
Hi @screenname1357,
Welcome to the HP Support Community
I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.
To assist you better, I have sent out a private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.