• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-16-2021 05:41 PM

HP Recommended
Product: HP Envy 4500 printer

First time to post so please have patience with me! I just bought a used Envy 4500 printer on Ebay that came with 5 ink cartridges. Let the buyer beware: they are Instant Ink cartridges, a program I was unaware of until today. Maddeningly, it made a copy (which is mostly what I need it for) at first, but when I connected to wireless, it said "Cartridge cannot be used until printer is enrolled in Instant Ink." The previous owner must have been enrolled at one time, I'm guessing. I thought about enrolling at the lowest level (I certainly don't need cartridges any time soon), but I have read so many horror stories on here, I'm afraid to do that. So I thought about just using a regular HP cartridge from Walmart, but I read horror stories about how that doesn't work after the printer has been enrolled in the program. So now I am at a loss as to what to do. Any suggestions or opinions?

Category:
1 REPLY 1

‎03-19-2021 07:47 AM

HP Recommended

Hi @COBU83,

 

I'd like to help!

 

Please send us a private message with your printer details (serial number, product number )or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.