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Instant Ink says that I do not need new cartridge- but I almost out of black Ink

HP Recommended
HP ENVY 5000 Series
macOS 10.15 Catalina

My HP printer is connected to Instant Ink but Instant Ink isn't sensing that my ink level is low. How do I get new cartridges?  I am not being notified that my marker supply is low for black ink on both my computer and on the printer itself, but when I check my Instant ink account, it shows that there is nothing being sent to me and that the levels are totally fine. What am I paying for if not to have this being taken care of on its own? I thought I was getting hands-free ink cartridge replacements

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HP Support Agent
HP Support Agent
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HP Recommended

Hi @beepnbop,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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