Instant Ink shows as delivered but isn't.

[ellick74]

I am awaiting Instant Ink cartridges and according to my portal, it shows as delivered. I do not have them and I'm referred to inquire with HP but there I don't see a way to do that. What can/should I do?

[Kumar0307 · Accepted solution]

@ellick74, Welcome to the HP Support Community!

Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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Have a great day!