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Message 1 of 4
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Flag Post

Instant Ink

HP Recommended
HP ENVY Pro 6400
macOS 10.15 Catalina

I ordered this new printer last week, now delivered,  and am trying to enrol for Instant Ink but the enrolment system does not recognise the model or serial number. Does this mean I cannot enrol even though the packing included literature about enrolment?

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Level 16
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Message 2 of 4
Flag Post
HP Recommended

@HPdumbo 

 

Switching the Instant Ink website to your region and checking for eligible printers includes two models from this series:

 

  • HP ENVY Pro 6420 Series
  • HP ENVY Pro 6430 Series

 

If your printer is one of those listed in the eligible printers list,

If you are unable to enroll in the Instant Ink Print-by-Page subscription service,

Please contact Instant Ink Support (contact number on the Website).

Ask for help.

 

Not sure about the service?

Please - READ and be informed!

 

Things that are Instant Ink 

HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

 

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just beneath the introduction section / image.

 

Of Interest…

  • Section Check to see if your HP printer works with Instant Ink
  • FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
  • The all-important Contract > Link is located below the FAQ section > Terms of Service Contract

 

NOTES: 

  • It is NOT necessary that you be enrolled to read the contract
  • Service Contract:  Open the main website > Change region / flag > scroll down just past the FAQ
  • The Terms of Service contract also provides contact information, usually in the very first section.

 

Examples

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Pro 6400 All-in-One Printer series 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

 

Dragon-Fur

Author
New member
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Message 3 of 4
Flag Post
HP Recommended

Problem solved. I was able to enrol and get free trial by using HP Smart App and clicking on "Get Supplies"

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Level 16
Level 16
29,504 29,238 2,621 9,735
Message 4 of 4
Flag Post
HP Recommended

@HPdumbo 

 

Excellent.

 

Stay Safe!

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

 

 

Dragon-Fur

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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