Create an account on the HP Community to personalize your profile and ask a question
02-26-2021 02:26 AM
I have been an Instant Ink customer for almost 5 years now and I am unable to get a replacement cartridge that no longer works but is not yet out of ink. The last time the ink was replaced was in 2019. I contacted HP several times but without a positive response. If I buy a cartridge I will now be paying double.my wrist. I am completely baffled
Do I get rid of HP Instant Ink?
Do I get rid of HP printer?
Do I just quit printing in color?
I know what I am doing, I have cleaned the print cartrige,
02-26-2021 06:43 AM
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
02-26-2021 10:16 AM
It seems that they are forcing us to buy a new printer. I don't want to, but I will most certainly not purchase an HP model. Maybe all the other printer corporations do this but I will search around for one that doesn't and report back.
02-26-2021 10:31 AM - edited 02-26-2021 10:33 AM
As per the last update from your printer, you have over 90% ink in the black cartridge and over 40% in the color cartridge this was the reason the replacement cartridge was not sent yet.
Are you facing print quality issues or cartridge error messages?
Note - Please do not post personal information publicly.
Let me know!
03-02-2021 03:57 AM
To better assist you -
1) Does the copy print out the same way?
2) What's the application you are trying to print from? Have you tried printing from a different application or device?
While you respond to that, let's print a Print Quality Diagnostic page
Use HP Smart to print a Print Quality Diagnostic report.
Open HP Smart, and then select HP Tango or Tango X, if it is not already selected.
Click Printer Settings.
Under Utility, click Printer Reports or Reports.
Click Print Quality Report.
Post the Print Quality Diagnostic page here so we can help you further.
You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer - Print Quality Issues
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
03-02-2021 04:51 AM
Because of HP's inability to replace my cartridge, I will be replacing my printer with a different brand in the future. For over 4 years I have been very happy wirt HP and have spread the word with my customers and friends. Now because you refuse to replace a cartridge that is over 1 year old and has dried up, you have lost me as a customer. What a way to ruin/run a business.