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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Re: Instant ink cartridge error
Create an account on the HP Community to personalize your profile and ask a question
12-12-2020 09:59 AM
I've been subscribed to instant ink for about 3 years. The last ink cartridge delivered in may 2020 did not work for very long at all. I have the error message relating to this but nothing I do will rectify it. Obviously, hp won't replace it until it is registered in the printer, ha, which won't register until it's fixed. Online and virtual help takes you so far and then won't connect. Absolutely fed up but if I cancel then can't use the ink. Paid a lot over the months for no service. The printing over the WiFi is also hit and miss. Prints a couple of lines then spits out an empty page.
All I would like is for Instant ink to send me a new and compatible colour ink!
Any help is gratefully received. Or a complaints address or direct contact too.
Solved! Go to Solution.
Accepted Solutions
12-13-2020 09:01 AM
Hi @Flora77,
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
12-13-2020 09:01 AM
Hi @Flora77,
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
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