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Instant ink cartridge issue

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I just installed new instant ink cartridges for the tri-color and black.  When I try to do a page alignment it says that the alignment failed.  The color cartridge seems to be working fine but the black cartridge doesn't seem to be working.  Any know what might me going on??  Both were working before I installed new cartridges.

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HP Support Agent
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@srs4bama2, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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