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‎02-19-2022 01:05 PM

HP Recommended
Product: HP DeskJet 3762 All-in-One Printer

Hi my instant ink subscription seems to fail everytime I try order ink I have a 4 month free subscription I got with my printer but it says I only have 7days to register it when I go to do it but on the HP smart app it says (There was a problem finalising your subscription) I have tried googling it and watching YouTube video nothing seems to help

Category:
1 REPLY 1

‎02-22-2022 04:57 AM

HP Recommended

Hi @Chantelbeaton02,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I understand you are unable to finalize the instant ink subscription.

 

Try using a different browser to complete the enrolment, (Ex: Chrome, Firefox, Edge)

 

You may also refer to the document -- Enrolling in HP Instant Ink

 

Also, Make sure the date and time on the computer are set correctly.

 

If the issue persists, please reach out to the HP Instant Ink team(contact info can be found on the home page) in your region for further assistance.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping,

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