• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Printing Blank Pages via USB OTG? Here’s How to Fix Your OfficeJet! Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-10-2023 09:11 PM

HP Recommended
Product: HP Color LaserJet CP6015dn Printer

I ordered some genuine HP toner for my HP LJ CP 6015 from a salvage reseller, and the website listed 824A and shipped those for the color, but for Black they sent 825A, which was listed on the website as compatible. The toner in the machine is 823A, and that is what HP says is the one for this printer.

Intriguingly, the boxes for 824A list CP6015, CM 6030 mfp and CM 6040 mfp, and the Black 625A lists just CM6030 mfp and CM6040 mfp. And the box for 823A only lists the CP6015.

Before I return them, is there any chance it might actually work? A lot of online retailers sell 825A as compatible with the CP6015, but I suppose they could all be in error.

One other difference is that the 823A is listed as 16.5k pages, and the 825A as 19.5K pages, so perhaps just a higher capacity cartridge? Oh, and the price $281.99 vs $81.99...

Perhaps I should trade in for a CM 6040 mfp.

SO, I'm curious - is Toner 825A in CP6015 LaserJet Printer possible?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.