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‎12-02-2020 09:04 AM

HP Recommended
Product: HP LJ Pro MFP 125nw
Operating System: Microsoft Windows 10 (64-bit)

I just installed a new toner cartridge into my LJ Pro 125 and my print jobs are not bold enough in addition to the " Black Low" indicator being on ? Can 2-3 years of storage ruin the cartridge ? I tried to adjust the Light / Dark from the touch screen but nothing helps. Looked for ways to reset the printer but shutting it down and re-starting didn't help either.

Any help appreciated.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-03-2020 10:40 PM

HP Recommended

2 or 3 years is unlikely to damage a cartridge under normal circumstances. 10 years can  be a problem depending on where it is stored. Likely something else is causing your issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎12-03-2020 10:40 PM

HP Recommended

2 or 3 years is unlikely to damage a cartridge under normal circumstances. 10 years can  be a problem depending on where it is stored. Likely something else is causing your issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎12-04-2020 05:53 AM

HP Recommended

Thanks, I figured out what had happened. When I bought the printer I also bought a spare toner cart. It seems that the cartridge HP includes w/ printer has a limited amount of ink in it. Unfortunately , I went through the initial cartridge and installed my "spare" years ago not realizing that I put the original ( now empty) back in the packaging. So... when I recently swapped cartridges and the code of Black Low had still shown on the screen.... it was in fact correct. It's my poor memory that created the issue. Thank you for your input 

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