Issue with toner cartridges

[seyetronics]

On setting up my newly purchased map 178nw, I keep seeing ‘Install toner’ on the display of the printer, making it impossible to copy or print. What’s the way out of this?

[Sneha_01]

Hi @seyetronics,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your new MAP 178NW printer is having trouble recognizing the toner cartridges. This issue is common with new printers and can often be resolved with a few troubleshooting steps. Here's a guide to help you address the "Install toner" error:

Troubleshooting Steps

Check the Toner Cartridge Installation

• Power Off: Turn off the printer and unplug it from the power source.
• Open the Printer: Open the toner access door or panel. This is usually located on the front or top of the printer.
• Reinstall Toner Cartridges: Remove the toner cartridges and then reinsert them, ensuring they click into place. Sometimes, cartridges may not be fully seated.
• Verify Cartridges: Check that you have installed the correct toner cartridges for your model. Cartridges should match the model number indicated in the printer’s manual.

Remove Protective Seals

• Check for Packaging Materials: Many new toner cartridges come with protective seals or tape. Ensure that you’ve removed all packaging materials from the cartridges before installation.
• Check for Seal Removal Instructions: Follow any specific instructions that came with the toner cartridges regarding seal removal.

Inspect Cartridges for Damage

• Check for Damage: Inspect the toner cartridges for any visible damage. If they appear damaged, you may need to contact the seller or manufacturer for replacements.
• Verify Cartridge Type: Ensure that the toner cartridges are genuine and compatible with your printer model.

Reset the Printer

• Power Cycle: After reinstalling the cartridges, plug the printer back in and turn it on. Sometimes a power cycle can reset the printer and clear any error messages.
• Check Display: Look at the display to see if the error message persists.

Update Printer Firmware

• Check for Updates: If your printer has a firmware update feature, ensure it’s up to date. Sometimes firmware updates can fix issues related to cartridge recognition.

Clean the Contacts

• Clean Contacts: Sometimes dust or toner residue can interfere with the printer’s ability to detect the cartridges. Use a dry, lint-free cloth to gently clean the contacts inside the printer and on the cartridges.

Check Printer Settings

• Printer Menu: Navigate through the printer’s menu options to see if there are any settings related to toner or cartridge installation that might need adjustment.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support