It will not print on both sides of the paper

[rburman]

My printer will not print on both sides of the paper.

[Kuroi_Kenshi]

Hi @rburman,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Print Settings:

• Windows:
  • Open the document you want to print.
  • Click File > Print.
  • Select your printer, then click Printer Properties or Preferences.
  • Under the Print on Both Sides or Duplex Printing option, ensure Automatically is selected.
• Mac:
  • Open the document you wish to print.
  • Click File > Print.
  • In the print dialog, select Show Details.
  • Look for a Two-Sided checkbox and make sure it is checked.

Update Printer Drivers:

• Visit the HP Drivers and Downloads page and download the latest drivers for your printer.
• Follow the installation instructions on the site or your downloaded file.

Verify Printer Settings on Control Panel:

• Ensure the duplex printing settings are correctly configured in the printer’s settings menu.
• Go to Setup > Preferences > Print Both Sides. Make sure it is enabled.

Check Paper Type and Size:

• Make sure you are using the correct paper type and size for duplex printing as supported by your printer.
• Open the Paper Type settings and select the appropriate configuration.

Perform Printer Maintenance:

• Sometimes cleaning the print heads and checking for firmware updates can resolve hardware glitches.
• Check the printer’s maintenance options in the control panel.

For a visual guide to setting up and troubleshooting your HP ENVY 4520 printer, refer to the setup and installation video:

Unboxing, Setting Up, and Installing the HP ENVY 4520 Printer

I hope this helps.

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Best regards,