Just changed my black ink and now won't print in black

[Peachey2]

Hp envy 5032, just changed black ink and now wont print in black

[Nal_NR]

Hi @Peachey2,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I understand that you are facing issues with printing in black. 

Update the FIRMWARE. 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Run the automated ink cartridge cleaning tool

Clean the cartridges to resolve print quality issues including incorrect colors, streaks, and faded prints.

Load plain white paper in the tray.

On the printer control panel, swipe left on the display, and then touch Setup.

Touch Tools, and then touch Clean Cartridges.

A Print Quality Diagnostic report prints.

Review the page for defects and any instructions to resolve the issue. Run two more cleaning cycles, if necessary.

Check for ink smears on the back of printouts

Use an automated cleaning tool if there are smears of ink on the back of documents and photos.

Load plain white paper in the tray.

On the printer control panel, swipe left on the display, and then touch Setup.

Touch Tools, and then touch Clean Page Smears.

Click here for the remaining steps.

Hope this helps! Keep me posted for further assistance.
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