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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-02-2025 08:21 AM

HP Recommended
Product: HP OfficeJet Pro 9025e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I just installed a New Cyan ink cartridge. After it did its load up, it is reading 1/2 full.  All the others from the same package read 100%.  Ink is not cheap and not I am being shortchanged on it when I buy new?

2 REPLIES 2

‎05-02-2025 08:27 AM

HP Recommended
I just wanted to add this from the smart app, it matches whet the printer has on it as well for levels 
 

Cartridge Status

Estimated Cartridge Levels:*

 
 
 
Black Cartridge: Genuine HP cartridges were previously installed
 
 
Cyan Cartridge: New Genuine HP Cartridge Installed
 
 
Magenta Cartridge: New Genuine HP Cartridge Installed
 
 
Yellow Cartridge: New Genuine HP Cartridge Installed
 

*Estimate only. Actual levels may vary.

Installed Cartridges
Color
Cyan
Magenta
Yellow
Black
Cartridge StatusNew Genuine HP Cartridge InstalledNew Genuine HP Cartridge InstalledNew Genuine HP Cartridge InstalledGenuine HP cartridges were previously installed
Cartridge NumberHP 962 Cyan Officejet Cartridge (3HZ96A)HP 962 Magenta Officejet Cartridge (3HZ97A)HP 962 Yellow Officejet Cartridge (3HZ98A)HP 962XL Black Officejet Cartridge (3JA03A)
Type
 

 

 

 

 

 

 

 

End-of-Warranty Date (Y-M-D)2026-12-172026-06-182026-06-182026-01-29
First Installation Date (Y-M-D)2025-04-302025-04-302025-04-302024-05-20
Cartridge Zone2222
USE0000
HP1111
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‎05-03-2025 12:36 PM

HP Recommended

Hi @DJSTUB,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Check for Proper Installation: Ensure that the cartridge is installed correctly. Sometimes, slight misalignments can cause the printer to misread the ink levels. Remove the cartridge and reinsert it, making sure it snaps securely into place.

Clean Cartridge Contacts: Dust or debris on the cartridge contacts can cause reading errors. Turn off the printer and gently clean the metal contacts on the cartridge and inside the printer using a lint-free cloth.

Perform Printer Diagnostics: Your printer might have built-in diagnostics that can recalibrate ink level readings. Refer to the printer’s manual to identify and perform any relevant diagnostic tests.

Update Printer Firmware: Check if there’s a firmware update available for your printer. Sometimes, updates can resolve issues with ink level readings.

Reset the Printer: Try resetting the printer. Turn off the printer, unplug it, wait a few minutes, then plug it back in and turn it on.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Was this reply helpful? Yes No
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