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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎12-08-2020 05:50 PM

HP Recommended
Product: Officejet Pro 6830
Operating System: macOS 10.15 Catalina

Just changed all cartridges on my HP 6830 printer.  No black printing at all.  Tried all solutions on HP page, still no success.

Printer also will not copy black.  Also tried reset and checked to make sure printer has latest firmware which it does.  Has worked fine until cartridge change.

Category:
1 REPLY 1

‎12-18-2020 05:59 AM

HP Recommended

@Magic2020, Welcome to HP Support Community!
 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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