cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
51
Flag Post

Just replaced all cartridges on my now no black printing.

HP Recommended
Officejet Pro 6830
macOS 10.15 Catalina

Just changed all cartridges on my HP 6830 printer.  No black printing at all.  Tried all solutions on HP page, still no success.

Printer also will not copy black.  Also tried reset and checked to make sure printer has latest firmware which it does.  Has worked fine until cartridge change.

1 REPLY 1
HP Support Agent
HP Support Agent
16,895 16,875 1,327 1,335
Message 2 of 2
Flag Post
HP Recommended

@Magic2020, Welcome to HP Support Community!
 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation