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‎12-07-2020 09:14 AM

HP Recommended
Product: HP ENVY 4500
Operating System: Microsoft Windows XP

Error message says to replace the ink cartridges - doesn't specify which - I replaced both - error message will not go away

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1 person had the same question
1 REPLY 1

‎12-16-2020 05:23 AM

HP Recommended

@Airtime1953, Welcome to the HP Support Community!

 

This printer supports printing in single-cartridge mode. Insert one ink cartridge at a time to identify the defective ink cartridge.

 

Also, perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, I'm afraid this is a hardware issue with the printer as you have already replaced the ink cartridges. Please reach out to the HP Technical Support team in your region regarding the replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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