K error on new 5101 printer ?

[Capt023]

Brand new - installation seemed normal but continued blinking ! And K symbol - tried reset - tired remove and reinstall print heads - problem remains

[Garp_senchau]

@Capt023, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Smart Tank 5101 All-in-One Printer continues to blink the Attention light and the K symbol despite attempts to reset the printer and reinstall the printheads, follow these steps to troubleshoot and resolve the issue.

Determine Which Printhead Caused the Error

1. Identify Error Type:
   • The blinking Attention (!)[] and the K (black printhead) symbol indicate a problem with the Black printhead.
   • If both Tri-color and Black symbols blink, both printheads are experiencing issues.

Check the Printheads

Ensure Full Ink Tanks:

• Make sure the ink tanks are at least half full.
• Check that paper is loaded into the input tray.

Access the Printhead:

• Open the ink access door and wait for the carriage to stop moving.
• Ensure the printhead cover is properly closed. If open, close it and check if the error persists.

Inspect the Printhead:

• Open the printhead cover by pressing the blue button on the printhead carriage.
• If checking the Black printhead, gently press down on it to release and remove it from its slot.
• Ensure the plugs and tape from the printhead contacts have been removed:
•  
• Reinsert the printhead into its slot at a slight upward angle until it snaps into place.

Close the Printhead Cover:

• Close the printhead cover, then the ink access door.

Align the Printheads:

• Follow the control panel prompts to print an Alignment Page and follow the instructions on the page to align the printheads. If the printer does not have a control panel, an alignment page will print automatically.

Reset the Printer

1. Turn Off the Printer:
   • Press the power button to turn off the printer. If it does not turn off, disconnect the power cord.
2. Unplug and Wait:
   • Unplug the power cord from the power source. Wait for 60 seconds.
3. Reconnect:
   • Plug the power cord directly into a wall outlet and then reconnect it to the printer.
4. Turn On the Printer:
   • Turn on the printer to complete the reset process.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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